Privacy Policy - FamilyHub

Introduction

FamilyHub is committed to protecting your privacy and the privacy of your family. This policy explains how information is collected, used, disclosed and safeguarded when you use the FamilyHub mobile app. The policy was last updated on February 9, 2026.

Information we collect

Information you give us when you register, create a family profile or use the app's features:

Account information: name, email address and password (encrypted)
Family information: family member names, ages and roles (parent, child, guardian)
Profile information: profile photos, member colors and preferences
Content: tasks, events, notes, messages, photos and other content you create

Information collected automatically:

Device information: device type, operating system and unique device identifiers
Usage data: features used, actions taken and time spent in the app
Location data: approximate location, only if you enable the Family Locator feature
Log data: IP address, access times and error logs

Information from third parties: authentication providers if you sign in with Apple or Google, and RevenueCat for subscription management. FamilyHub does not store credit card data.

How we use your information

Provide the service: create and manage your family account, enable the family features, synchronize data across your family's devices, send notifications and reminders, and process subscription payments
Improve the app: analyze usage patterns, find and fix bugs, and develop new features
Communicate with you: service updates, replies to support requests, notices about changes to terms or policies, and promotional messages you can opt out of
Keep the service safe: prevent fraud and abuse, enforce the terms, comply with legal obligations and protect users' rights and safety

How we share your information

FamilyHub does not sell your personal information to third parties. Information is shared only in these circumstances:

Within your family: family members see shared content, and parents can view their children's task completion and progress
Service providers: Supabase (database and authentication), Firebase (push notifications and analytics), RevenueCat (subscriptions), Google AI (the AI assistant, only when you use it) and Sentry (anonymized error tracking), all contractually obligated to keep information secure and confidential
Legal requirements: court orders, government requests, protection of rights, property or safety, and emergencies involving danger to persons
Business transfers: if FamilyHub is involved in a merger, acquisition or sale of assets, you will be notified before your information is transferred and becomes subject to a different policy

Data security

FamilyHub describes these measures, and notes that no method of transmission or storage is 100% secure:

All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Passwords are hashed using bcrypt
Database access is restricted per family with row-level security
Documents in the vault are encrypted with additional protection
Limited employee access to personal data, regular security audits and updates, incident response procedures, and data backup and recovery systems

Your privacy rights

Depending on your location you may have these rights:

Access and portability: request a copy of your personal information and export your family data in a portable format
Correction: update your profile in the app settings and correct inaccurate information
Deletion: delete specific content, or request account deletion, which removes your family data within 30 days (some information may be retained for legal or legitimate business purposes)
Opt-out: unsubscribe from promotional emails, disable push notifications in device settings and turn off location sharing for Family Locator
Restrictions: request restrictions on how your data is processed and object to certain types of processing

To exercise these rights, contact [email protected].

Children's privacy

Parents must create accounts for children under 13, and can review, manage and delete their children's information at any time
FamilyHub collects minimal information from child accounts and shares children's data only within the family
No targeted advertising to children and no selling of children's information
FamilyHub states that it complies with the Children's Online Privacy Protection Act (COPPA) and similar international laws

Data retention

Active accounts: data is retained while the account exists
Deleted accounts: most data is deleted within 30 days
Some data may be retained longer for legal compliance
Data in backups is deleted according to the backup retention schedule

International data transfers and regional rights

Information may be processed in countries other than your own. FamilyHub names these safeguards: Standard Contractual Clauses with service providers, adequate data protection laws in destination countries, and your consent where the law requires it.

California residents (CCPA): the right to know what is collected, to delete personal information, to opt out of sale (FamilyHub does not sell information) and to non-discrimination
EU residents (GDPR): the rights to access, rectification, erasure, restriction, portability, objection, to withdraw consent and to lodge a complaint with a supervisory authority

Cookies and tracking

The app uses minimal tracking technologies: session management to keep you logged in, anonymized analytics and anonymized crash reporting. FamilyHub states that it does not use advertising cookies or pixels, cross-site tracking or third-party advertising networks.

Changes to this policy

FamilyHub may update the policy from time to time. You are notified by posting the new policy in the app, updating the Last Updated date, sending an email for significant changes and requesting consent where the law requires it. Continued use of the app after changes means you accept the updated policy.

Contact us

Privacy: [email protected]
Support: [email protected]
Data protection inquiries in the EU: [email protected]